REFUND POLICY
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Last updated: April 2026
Our Policy
Due to the nature of our research-grade products, Axiom Labs Scientific Research does not accept returns or issue refunds except in cases where a product arrives damaged or defective.
Damaged or Defective Products
If your order arrives damaged or the product is defective, you must contact our customer support team at support@axiompeplabs.com within 24 hours of receiving your package. Claims submitted after this window will not be eligible for resolution.
When contacting us, please include your order number, a description of the issue, and photos of the damaged product and packaging. Our team will review your claim and work with you on an appropriate resolution, which may include a replacement or store credit at our discretion.
Non-Refundable Situations
We do not issue refunds for the following reasons: change of mind, incorrect order placed by the customer, or product stored or handled improperly after delivery. All sales are final outside of the damaged product policy above.
Resolution Timeline
Once your claim is received and verified, our team will respond within 1-2 business days with next steps.
Contact
For all refund and damage claims, contact us at support@axiompeplabs.com with your order number and photos